A Word of Warning

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bigblock
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Re: A Word of Warning

IanA2 wrote:

bigblock wrote:

I also think it is  the case that a specialist is much more likely to be willing to try and fix a part rather than adopting the more expensive  replace it  mentality of the main dealer.

 

Yes...do they have spanners in main dealer workshops.......?  

                                       smiley

 

No only computers and technicians smiley.

markhowes
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Re: A Word of Warning

Yes...do they have spanners in main dealer workshops.......? 

Doh! Of course they do - otherwise how could they get the old part off and the new one on?

Sorry Ian, couldn't resist.

Having said that, I phoned MB main dealer in Eastbourne to order a new cap for the diff lock fluid reservoir and (a) he didn't know what a "G Class or G Wagon" was and then when he'd looked that up he didn't know what a "diff lock fluid reservoir" was.

 

 

IanA2
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Re: A Word of Warning

markhowes wrote:

Yes...do they have spanners in main dealer workshops.......? 

Doh! Of course they do - otherwise how could they get the old part off and the new one on?

Sorry Ian, couldn't resist.

Ah...so you haven't heard of the electronic de-mounting transfer facility so loved in MB workshops smiley

markhowes wrote:

Having said that, I phoned MB main dealer in Eastbourne to order a new cap for the diff lock fluid reservoir and (a) he didn't know what a "G Class or G Wagon" was and then when he'd looked that up he didn't know what a "diff lock fluid reservoir" was.

That does not surprise me at all.

prwales
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Re: A Word of Warning

no just salesmen

Bobble10
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Re: A Word of Warning

 

To the Chairman & Admins

​I am disapointed and dismayed with the lack of response to my request for mediation in my first post. I directly asked for your help and this has not even been acknowledged to date! No offence now, but this is just bad manners in my opinion.  This request was posted 5 days ago now. I cannot understand this. My decision to go with this trader was based on extensive research on the GWOA over the years and the perception of security in my choice, as a member of the GWOA. What further perplexes me is that lessons in communication have not been learnt from past events. In my opinion the reason for this actual thread and sticky is to urge caution to members due to events that have happened in the past. 

To Gordon

I would prefer to keep our communications on the GWOA if possible. We are both members here and I think the GWOA is the correct forum. 

Here is a copy of the offer you made on the gwagenregister site yesteday: 

Start

 Option 1
• Pay the difference between what you paid for the work I did to complete you work and what a full conversion would cost.
• I’ll pick the G up from Dublin Ferry Terminal, bring it back to my workshop. I’ll cover the ferry and trailer hire.
• Fit a new engine, I have one here from a 97 W210 that I did 15000 miles in. It runs perfectly and uses no oil. Sorting all the existing niggles along the way.
• You fly over when it’s done, I’ll collect you from the airport and you can drive it back.
• This will carry a two months strictly RTB warranty.
Option 2
Send the cylinder head back to me along with the gearshift and the outstanding parts you owe me and I’ll rebuild it gratis and send it all back to you so you can refit it to the engine.

End

Thank you for getting back to me and I appreciate your offer however this in effect is the same offer you have emailed me in the past, with some extra detail. I emailed you back about this and made a counter offer but I never got a response. I would like to confirm that the offer is now withdrawn. I would appreciate if you would clarify two items of your offer. 

1. For option 1, can you confirm the net extra cost for this?

2. Also for option 1 can you confirm your standard warrenty is 2 months, return to Blackpool? 

 

 

 

Bobble10
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Re: A Word of Warning

Sorry, just one more thing.

I would again ask that accusations made on this site against me are fully retracted. 

fredecosse
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Re: A Word of Warning

Bobble,

I am not sure what your expectations are but certainly it is the wrong way to behave with the committee members here. Those are volunteers and giving them a 5 days notice period for any kind of feedback is a bit pushed. This is a club with 300 or so members , it is not a full time job, committee member have a social life as well as working, also are on holiday sometimes too. Also the forum is open to anyone and therefore every one can have an opinion and express it. How can you ask gwoa to deal with whatever happened between you and a service provider? Gordon has received many good feedback on this forum and elsewhere but that doesn't mean the gwoa will endorse this. 

Posting your experience on this forum is welcomed and will definitely help any futur g owners to make there own mind up in who to choose for helping with there toys. I understand your situation and it must be frustrating but sadly I am worried only you and Gordon can resolve it.i wish you get it sorted and continue to enjoy your g wagon as we all do. Best wishes Fred

Bobble10
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Re: A Word of Warning

Hi Fredcosse,

Thanks for your reply. Like you say everyone is entitled to their opinion and I agree with you 100% on this. I also agree that the admin members should be congratulated for the time and effort they put into the GWOA. I am a big fan of the GWOA and have been a member for over 4 years. This is why I am frustrated! I do however think that 5 days is more than sufficient time to expect a reply or as I say even an acknowlegement.

Regarding my expectations I simply expected a quick note : " we have received your request and will be back to you in course" or " we do/do not offer a dispute resolution service for members". I did not expect them to sort all this out for me. I am prepared to do all that work myself. I simply thought if there was an offer of mediation from the GWOA it would have been a very good way to try and get this situation resolved.  I do not think it is in anyway unreasonable to expect an acknowledgement like this after 5 days. Sorry, but that is just my opinion! 

mark
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Re: A Word of Warning

Booble.

It may be an idea to contact the chairman directly.

http://www.gwoa.co.uk/contact

 

bigblock
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Re: A Word of Warning

I would agree with Mark, if you want to contact the Committee the easiest way is through the contact  info  in the members section. That would be the normal and reasonable way of asking for our assistance rather than making demands on the public forums which you appear to prefer !

ChrisG
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Re: A Word of Warning
Not knowing or having had any dealings with either party in this, Gordon's offer to put you back into the position you would have been in if you had bought his conversion in the first place seems generous in my opinion - as there will clearly be some work he has already done that would have to be repeated if you accept his offer, but for no additional remuneration. I can only imagine that your motive for making this dispute public was to try to put the pressure of public opinion on a trader who relies on his reputation. For my part you have only enhanced his reputation.
Bobble10
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Re: A Word of Warning

Mark

Thank you for the advice. I will get an email together and send to the Chairman and Committee.

Bigblock

Thanks for the advice also. I stand corrected about how to ask for the Chairman/Admin's/Committee's assistance and will now go the correct route. My post was also addressed to the members however, and that is why I posted it here. I never considered if this was a private or public forum. This thread is one of the key reasons I picked the person I did to do the job as outlined already. I presume it was made a sticky because of its importance? The person involved in this dispute is a member, trader and committee member of the GWOA and in my amateur opinion there must be some conflict of interest(s) there? This thread and it's posts, good or bad are all very important to the welfare of GWOA members and should be available to all G owners. It takes a brave and excellent Trader to enter these waters and this was further back up for me in my choice of convertor. 

ChrisG 

I find it strange you find the offer so generous for me when you do not know all the facts of the dispute? I think Gordon and I are the only people with that knowledge? My aim is to resolve this matter and feel there is enough detail on here for now.  As for my motives for posting on this thread just take a read back over it. I have outlined them more than once. I am still trying to figure out your final comment. 

Gordon

I would really like to bring this matter to a close at this stage. If you can just do the following as previously mentioned I would think we can get closer to the resolving this. 

1. I have asked numerous times that you retract and apologise for the accusations you made on this site and I ask again. 

2. If you can confirm the exact sum of money you want me to pay for Option 1 of your offer?

3. Can you confirm your standard warranty on a full conversion is 2 months, return to Blackpool?

Finally Gordon if you could let me know how soon this work could be done and how long it would take? 

Thanks all. 

 

 

Alan Holford-Walker
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Re: A Word of Warning

IanA2 wrote:

bigblock wrote:

I also think it is  the case that a specialist is much more likely to be willing to try and fix a part rather than adopting the more expensive  replace it  mentality of the main dealer.

 

Yes...do they have spanners in main dealer workshops.......?                                         smiley

 Only rugged laptops and multi-meters (if you are lucky).  £1500 quoted to fix my CLK sunroof that would not open; I rang an indee and he told where to look for a lose connection ... male<>female spade ... not mating.  Shame.  Now ... about that SRS warning...